Delivery & Return
Delivery
We ship Australia-wide using Australia Post and specialist couriers. Rates are calculated at checkout based on your address, order weight and carton dimensions. Orders usually dispatch within 1–2 business days.
Estimated timeframes
NSW/ACT Metro: 2–4 business days
VIC/QLD/SA Metro: 3–6 business days
WA/TAS/NT & Regional/Remote: 5–10+ business days
Shipping fees & free shipping
Live rates shown at checkout.
Free shipping on orders over $199 (excludes bulky/oversize items and remote surcharges).
Some orders may ship in multiple cartons/shipments; you’ll receive tracking for each.
Bulky / Oversize deliveries
Certain items (e.g., large sinks, vanities, heated towel racks) may ship via a bulky freight service. Delivery is to the front door/ground level. Stairs, internal placement, assembly or installation aren’t included. Please ensure access is suitable; re-delivery fees may apply if access fails.
Authority to Leave (ATL)
You can authorise ATL at checkout. If selected, liability transfers once the parcel is left at the premises.
Order processing & tracking
You’ll receive a shipping confirmation with tracking once your order leaves our warehouse. Delivery days are Mon–Fri (business hours).
Click & Collect (Sydney)
Pickup available from our showroom:
7/165 Waldron Rd Chester Hill, 2162 NSW
We’ll email when your order is ready for collection.
Measure before ordering
Please confirm products (and their cartons) will fit through doors, stairwells and lifts. Packaging dimensions are listed on product pages where available.
Returns & Exchanges
Change-of-mind
You have 15 calendar days from delivery to request a return. Items must be unused, uninstalled, in original packaging and resalable condition. Return freight is at the customer’s cost; original shipping is non-refundable. Once inspected, approved refunds are processed to the original payment method.
Damaged or faulty items
If something arrives damaged or not as described, contact us within 48 hours with your order number and photos. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law.
How to start a return
Email sales@anatolianbathroomrenovationssydney.com.au with your order number and reason.
We’ll issue return instructions (and an RMA if required).
Pack securely in original packaging.
Once received and inspected, we’ll process your outcome within 5 business days.
Exclusions
Installed/used items or items not in original packaging
Custom or special-order finishes
Clearance/last-chance items (where marked)
Cut-to-size or made-to-measure products
Warranty
Many products include a manufacturer warranty. Keep your proof of purchase; warranty terms vary by item. Your rights under the ACL are in addition to any manufacturer warranty and cannot be excluded.
Need help?
Showroom: 7/165 Waldron Rd Chester Hill, 2162 NSW
Hours: Mon–Sat, 10am–6pm
Phone: 0413 291 416
Email: sales@anatolianbathroomrenovationssydney.com.au
How long do I have to return my item?
Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.
How do I return my item?
Small items can be returned to the showroom or shipped back to us by mail. Furniture or more oversized items will require arrangements for pick up. If you plan to return your item, please get in touch with support@ergocraft.com or call +1 244 688 800 to make arrangements.