Privacy Policy
Last updated: 27 Aug 2025
Anatolian Renovations (“we”, “us”, “our”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have.
Who we are
Anatolian Renovations
7/165 Waldron Rd Chester Hill, 2162 NSW
Email: sales@anatolianbathroomrenovationssydney.com.au • Phone: 0413 291 416
What information we collect
Identity & contact: name, email, phone, billing and delivery address.
Order details: products purchased, pricing, delivery instructions, returns/warranty information.
Account data: username, saved addresses, preferences, support history.
Payment data: payment method, transaction IDs (processed by our payment partners; we do not store full card numbers).
Device/usage data: IP address, browser, device type, pages viewed, cookies, and analytics events.
Marketing & communications: your newsletter opt-in/opt-out choices.
User-generated content: reviews, enquiries, images you upload (e.g., project photos).
How we use your information
To fulfil orders and provide customer support, delivery, returns, and warranty services.
To operate and improve our website, products, and user experience (analytics, troubleshooting, testing).
To communicate about your orders, account, service updates, and—if you opt in—marketing and promotions.
To comply with law (tax, record-keeping) and prevent fraud or misuse.
Legal basis (AU): we handle personal information in line with the Australian Privacy Principles (APPs). Where required, we obtain your consent (e.g., marketing emails).
Sharing your information
We do not sell your personal information. We share it only with:
Payment providers (e.g., Stripe/PayPal) to process transactions.
Shipping & logistics partners (e.g., Australia Post/specialist couriers) to deliver your order.
IT/hosting, analytics, and customer service tools that help us run the site and support you.
Trades/warranty providers where needed to service a product issue.
Regulators or law enforcement when legally required.
These partners may store or process data outside Australia. We take reasonable steps to ensure appropriate safeguards are in place.
Cookies & analytics
We use cookies and similar technologies to:
Keep you signed in and remember cart items (essential).
Measure site performance and improve the experience (analytics).
Show relevant offers (marketing, if enabled).
You can manage cookies via your browser settings or our Cookie Settings (if available on the site). Blocking some cookies may affect functionality.
Complaints
If you have concerns about how we handle your information, email sales@anatolianbathroomrenovationssydney.com.au. We’ll investigate and respond. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.